Welcome

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Welcome to Back-Up, your Aviva guide to a healthy back and neck. Most of us don't think very much about our back or neck until there is a problem - but the fact is, your back is one of the most important parts of your body - it supports most of your weight and helps you to get on with your everyday life. Back and neck pain or injury can impact on our wellbeing and lifestyle. However, with the proper advice from clinical specialists you can prevent, dramatically improve or correct most instances of back and neck pain in the early stages. Back-Up is exclusive to Aviva Health members.

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Aviva Back-Up

Welcome to Aviva Back-Up, a unique new service for Aviva Health members. As an Aviva Health member, we know that you take a proactive approach to your health in terms of preventing illness where possible and wanting to achieve the best recovery possible from any health issue you experience.


Back or neck pain will affect many of us at some point, but if tackled early and managed correctly, most people make a full and fast recovery and get back to enjoying every aspect of their lives. To support you in this, Aviva have brought together a panel of clinical experts to create Back-Up, an innovative case management service providing advice on prevention, treatment and rehabilitation for neck and back pain.

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How Aviva Back-up Works
If you experience any back or neck pain take the following steps to get Back-up:

Step 1

Call Aviva Back-Up on
1890 717 717.

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Step 2

An Aviva customer care agent will establish that you are an Aviva Health member, ask a couple of questions and book a triage assessment with your dedicated clinical case manager at a time that is convenient for you.

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Step 3

Your Back-Up clinical case manager will assess your injury and advise a personalised treatment plan to help you to feel great again.

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How Aviva Back-Up Works

The Aviva Back-Up service is designed to provide tailored treatment and rehabilitation programmes through a combination of physiotherapist visits and self-help exercises as required. You will be assigned a dedicated clinical case manager who will monitor your progress throughout the programme with the aim of reducing pain or discomfort and getting you back to normal as quickly as possible. So if you experience any back or neck pain, don't worry; the Aviva Back-Up team is just a phone call away.